Unfortunately, despite our best efforts, sometimes things can go wrong. In the event that this rare occurrence takes place, you as the consumer have the following options on products that are under warranty:
- We will replace at our discretion, in part or whole, a product which is defective in operation, materials or workmanship throughout the warranty period.
- We will give you a full refund.
The warranty covers product issues that are due to manufacturing faults and is for parts only. Our products are tested extensively in order to ensure this does not happen and that they give you no hassle operation for years. This allows us to offer the warranty from the date the product was purchased.
If you have a warranty enquiry the first step is to to contact us at firstname.lastname@example.org and we will try to resolve the issue without you having to return the item. If we cannot resolve the issue by phone, then we will request that the item is sent back for inspection. If we agree that the item is faulty, then we will issue you with a refund or a replacement (part or whole).
Kitchen & Bathroom Taps are covered by a 3 year parts warranty.
Wastes are covered by a 1 year parts warranty.
Cartridges, hose seals and O-rings are not included in the warranty as they are considered parts that need to be replaced periodically.
For further information on our terms and conditions, please click here.