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Cancellation, Returns & Refunds

 

If you wish to cancel or return your order, please let us know that you have decided to cancel/return at info@thetapshop.ie. We will then contact you and notify you on how to proceed. Please quote your order number in the initial communication.

Cancellations:

If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money. Please email us at info@thetapshop.ie to cancel. If the goods have been dispatched already then you must not unpack the goods on arrival. You must send the goods back to us at your own cost and risk as soon as possible within 14 days of informing us.

If you have received the goods, please email us at info@thetapshop.ie and we will send you a returns form to send back with the item(s). This is important to help us determine who has sent the items.

In the instance you have already received the goods , we will return your money subject to the following conditions:

  • We receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
  • You comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.

 

Returns & Refunds

Under Consumer Rights regulations you have the right to request a refund of your order within 14 days of receipt.

To do this please contact us at info@thetapshop.ie and we will tell you how to proceed. We will send you a returns form to send back with the item(s). Please also quote the order number in the initial communication.

We will return your money subject to the following conditions:

  • We receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
  • You comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.

The goods will be returned at your own risk and cost. We recommend that you ensure any courier you appoint has appropriate insurance and we recommend using a recorded mail service for sending any parcels.

We will refund your money within 14 days of your order cancellations.

For more information about our terms and conditions, please click here.